Got a huge run around trying to purchase this jacket in the first place - which was extremely frustrating. Ended up having to order online, which wasn’t ideal. When I received my jacket, it arrived damaged and terribly packaged for a fairly heavy jacket (the paper that had my address was barely attached - had two pieces of packing tape holding it onto a bag and the paper was ripped in half). The jacket itself has a bent zipper arm on the left sleeve and the left pocket has a massive hole in it. Contacted customer service and they were essentially no help - other than to re-order online and hope for the best OR to visit my local store (which is pointless because my local store doesn’t carry this jacket… horrible inventory selection). I truly don’t know if I’d ever shop with this company again. Only giving 3 stars because of the style of the jacket, the comfort of the jacket, the protective components and the quick shipping/delivery.
Hi Heather,
Thank you for sharing your feedback with us. We sincerely regret the issues with your order and the disappointment with its condition upon arrival. This is certainly not the experience we want for our customers, and we understand how frustrating this must have been.
Your feedback is invaluable, and we are actively reviewing it to improve in these areas. We truly appreciate your support and want to make things right. If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Sincerely,
The Entire Team at Boutique of Leathers & Open Road
Recevoir son casque payé plus de 100$ que le prix étiqueté sur celui-ci est bien ordinaire. J’ai communiqué avec le service à la clientèle mais on m’a mentionné que le prix avait été baissé pour un Salon et que l’étiquette n’avait pas été retiré… Bien que très satisfaite du casque, je trouve cela un peu frustrant…
I am so happy I ordered these backpacks from Boutique. Of Leather,they are very well made and have so many pockets giving space for all your electronics and what ever you would need,and they are not heavy to carry around,the leather is great quality,I know they will be very much appreciated and useful to the family members I bought them for,they are very durable and will be with them for many years to come.
I love my BOL/Open Road Men’s Carved Skull T-Shirt!! I am glad that I ordered it!!
