Got a huge run around trying to purchase this jacket in the first place - which was extremely frustrating. Ended up having to order online, which wasn’t ideal. When I received my jacket, it arrived damaged and terribly packaged for a fairly heavy jacket (the paper that had my address was barely attached - had two pieces of packing tape holding it onto a bag and the paper was ripped in half). The jacket itself has a bent zipper arm on the left sleeve and the left pocket has a massive hole in it. Contacted customer service and they were essentially no help - other than to re-order online and hope for the best OR to visit my local store (which is pointless because my local store doesn’t carry this jacket… horrible inventory selection). I truly don’t know if I’d ever shop with this company again. Only giving 3 stars because of the style of the jacket, the comfort of the jacket, the protective components and the quick shipping/delivery.